Heavania

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SHIPPING & DELIVERY POLICY

We use these major carriers to ship items: UPS, FedEx and USPS. In select areas we may also use other carriers to ship items.

Shipping costs & timing

Shipping cost is calculated on a “per order,” “per item” or “per pound” basis and is based on the shipping option you select. We sometimes offer free shipping for specific shipping options in select categories, or free shipping sitewide

Purchases of product through heavania.com are subject to a destination contract. This means that the risk of loss and title for these products passes to you upon the carrier’s delivery to your ship-to address, and heavania is not responsible for any loss, theft or damage after delivery.

You can see each product’s estimated arrival date during the checkout process. During checkout, you can choose an estimated arrival date from the options provided. 

Entering your shipping destination ZIP code or allowing Heavania.com to use your current location can result in greater accuracy for your estimated arrival date. Certain products may require additional days to process prior to shipping. This will be reflected in the estimated arrival date. If for some reason you don’t receive your product, you may be eligible for a replacement product if you notify us during your return and exchange time period.

PO boxes:  Please note that based on size, weight or supplier restrictions, some products cannot be shipped to, or may be delayed when shipped to, a PO box address. If you stipulate a PO box as the shipping address for one of these items, you will see a shipping alert in your cart, where alternative options will be provide.

Change shipping informations

Need to change your shipping or pickup options?

You can change your shipping options as long as we haven’t started the shipping process. This is usually within 30 minutes of placing your order. (During our busy holiday season, it might be shorter.) In general, here are the timeframes to keep in mind.

Let us know within 30 minutes if you’d like to change your shipping method or change the shipping address.

Free shipping

On qualifying items, free shipping will be noted on the product page and in your cart, along with an estimated date of arrival. Geographic limits may apply

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